Why We Built Reclamo.ca
It started with a simple, frustrating question: "When service goes wrong, where do you turn for a resolution that matters?"
A Platform with a Purpose
We noticed a gap. You could leave a review on a giant platform, where your voice might get lost in a sea of paid promotions and fake comments. You could complain directly, with no public record. But there was no dedicated, independent space for Canadian consumers to document legitimate issues in a way that holds businesses accountable.
Reclamo.ca was built to be that space. Our purpose is to create a fair, transparent, and powerful feedback loop between everyday people and service businesses. We believe that credible, documented complaints are not just noise—they are essential data that drives improvement.
What Makes Us Different?
Right of Reply
We give hotel managers a dedicated portal to directly address your concerns, turning a dead-end complaint into a constructive dialogue.
Structured, Verifiable Data
Instead of vague star ratings, we track specific issues like "Dirty bathrooms" or "Billing errors," creating impossible-to-ignore data patterns.
Independent & Unbiased
No paid placements. No hidden algorithms. Our "Board of Shame" and rankings are driven purely by user-submitted data.
Is This for Me?
Especially if you feel your voice isn't being heard.
Ideally Simple
Prioritizing simplicity. If you can write a short email, you can file a report. Select your issue from clear buttons—no jargon needed.
👵 Grandma Betty's Hotel Stay
"The pool was closed my entire stay with no warning."
Her simple report warns others and prompts the hotel to update its ads.
Crucial Evidence
For serious issues involving health or safety, our platform serves as a crucial first step in creating a timestamped, public record.
😠 The Business Trip Nightmare
Evidence uploaded. "Pest issues" selected.
David uses this public report as leverage for a refund and a warning to fellow travelers.
Your Experience is Power. Use It.
Share your story. Check reports before you book.